Refund policy

Our Policy

All sales are final. We do not accept returns or offer refunds for change of mind, incorrect size selections, or buyer's remorse. Please review your order carefully before purchasing.

Defective or Damaged Items

If your item arrives defective or damaged, we will make it right. Contact us within 7 days of receiving your order with a photo of the issue and we will send you a brand new replacement at no charge — no need to send anything back.

How to Report a Defective Item

1. Email us at team@shoplume.us with your order number and a clear photo of the defect or damage
2. Our team will review your request within 24 hours
3. A replacement will be shipped to you free of charge

Conditions

• Claims must be submitted within 7 days of your delivery date
• A photo of the defect or damage is required to process your claim
• Replacements are subject to product availability

Questions?

Email us at team@shoplume.us — we respond within 24 hours.